Per quello che vale, di seguito è l'e-mail che ho ricevuto dal supporto tecnico PagePlus. L'installazione del profilo di configurazione ha funzionato per me, ma ATTENZIONE , iOS afferma che il profilo di configurazione collegato è non firmato , il che significa che non possiamo essere certi che questo è il file esatto PagePlus ci ha destinati a scaricare. Teoricamente, un hacker malintenzionato potrebbe scambiarlo con il proprio file e fare cose cattive al nostro telefono una volta installato. Quindi procedi a tuo rischio e pericolo!
Hi [redacted].
Thank you for your e-mail.
This is a response to the Ticket#[redacted].
We do apologize for any inconvenience you have experienced.
Checking the account [redacted], we have verified that your phone is
provisioned correctly in our billing system. You are still good with
the $55 plan until tonight at midnight. You already have a reserved
balance that will automatically renew the account after the current
$55 plan expires. You will need to update your data connection again
by following the steps below.
? To resolved data connection, please follow this basic
troubleshooting steps that I am providing you.
1) Place your phone on airplane mode for about 10 to 15 seconds. 2)
Disable the airplane mode and restart your phone. 3) Once your phone
is on, wait until it will displays atleast 3 or more signal bars. 4)
Make sure that your WiFi connectivity is off and Mobile data is on.
5) Try to access some of your phone online applications to check if
its working.
? If not, we need to install a PROFILE in your phone to have your data
service activated.
1) Before we install a Profile, we need to check your device, to make
sure that there is no Profile on it. 2) Please go to SETTINGS, click
GENERAL ( usually when you click GENERAL, you will notice PROFILE but
if there's no profile that's fine. If there is we need to delete
that.)
? To install a PROFILE you must disable your Mobile data.
1) Then kindly enable your WiFi, and make sure that you are properly
connected. 2) Open your SAFARI browser then, open this link
ivzwentp.tracfone.com (must be in lowercase), 3) Click install
PROFILE then select INSTALL. Please take note: Some iPhone cannot
recognize the link provided. But don't worry it is safe, so please
continue to install. 4) Once it was installed successfully. Please
disable your WiFi connectivity and enable your mobile data. 5) Make
sure that LTE is showing at the top of your phone screen. Try to
access some of your phone online application to check if everything is
working good.
NOTE: Before doing those steps, make sure that you have atleast 50% of
battery and good signal bars. If this troubleshooting steps will not
work on your phone, please contact Customer Service at 1-800-550-2436
for further assistance.
Please contact us if you have any further questions or concerns. You
can reach us by dialing #737 (#REP) or #22273 (#CCARE) from your
cellular phone. You can call 1-800-550-2436 from any other phone. You
are also able to engage in Live Chat on our website at
www.pagepluscellular.com. All methods are available Monday through
Sunday from 8 AM ? 11:45 PM (all times Eastern Standard).