Il mio iPhone non funziona al momento ma ho bisogno di cambiare il metodo di pagamento di iTunes. Ho provato a utilizzare un altro telefono sul mio piano per modificare il metodo di pagamento ma non riesco a farlo perché Apple continua a inviare il codice di verifica al telefono che non funziona. Come posso risolvere questo problema?
Secondo Apple , dovresti essere in grado di utilizzare una chiave di ripristino:
You'll also get a 14-character Recovery Key to print and keep in a safe place. Use your Recovery Key to regain access to your account if you ever lose access to your trusted devices or forget your password.
Oppure ricevi il codice tramite SMS:
You're required to verify at least one SMS-capable phone number for your account. You should consider verifying all SMS-capable phone numbers that you normally use with your iPhone or another mobile phone. You should also consider verifying an SMS-capable phone number used by someone close to you, such as a spouse or other family member. You can use this number if you're temporarily without access to your own devices.
Per inviare il codice tramite SMS :
Get a text or phone call
If you don’t have a trusted device handy, you can have a verification code sent to your trusted phone number as a text message or phone call. - Click Didn't get a verification code on the sign in screen. - Choose to have the code sent to your trusted phone number. - You'll get a text message or phone call from Apple with your verification code. - Enter the code on your other device to complete sign in.
Se nessuna di queste opzioni è disponibile, potresti essere sfortunato:
Only you can reset your password, manage your trusted devices, or create a new Recovery Key. Apple Support can help you with other aspects of your service, but they aren't able to update or recover these three things for you. When you use two-step verification, you are responsible for: - Remembering your password
- Keeping your trusted devices physically secure
- Keeping your Recovery Key in a safe placeIf you lose access to two of these three items at the same time, you could be locked out of your Apple ID permanently.
Puoi comunque andare direttamente ad Apple e chiedere un recupero dell'account
If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
Leggi altre domande sui tag ios two-step-authentication