Impossibile accedere a FaceTime

1

Ho un problema con FaceTime. Sul mio MacBook, quando provo ad accedere al mio FaceTime, dice Your Apple ID "my e-mail-address" can not be used for FaceTime .

Ora, sul mio iPad e amp; iPhone funziona. Qualche idea?

    
posta LinusGeffarth 27.10.2014 - 05:42
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3 risposte

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Ci sono un paio di cose da provare.

  1. In Preferenze di Sistema > iCloud, disconnettiti e quindi accedi di nuovo.

  2. Se ciò non funziona, contatta l'assistenza Apple, per questo post nei forum di discussione di Apple:

    You need to call Apple. The problem is NOT on your end! I spoke with an Apple representative and they said that it is a "registration issue" and that THEY need to reset security settings. I waited 14 minutes but the representative found the issue then reset it and I was able to sign in.

    Call 1-800-275-2273 (It's free in the US or on Skype if you're in Europe!) When you call, you'll get the standard automated secretary. DO NOT SAY ANYTHING. If you say anything, you will be told that you either need to purchase a protection plan for $19.99 or literally "end the call". Just stay on the line until you're asked if you wish to speak with a representative. Do that and you'll be connected (for free). They will ask for you Macbook Pro serial number and a "Customer Code" if you have one. Tell them how long that you've had this issue and they'll confirm your Apple ID.

    Once they confirm your Apple ID, they reset everything on their end and you should be set. Make sure that you are able to send messages/make calls before hanging up.

risposta data 27.10.2014 - 09:34
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Ho attivato un'autenticazione in due passaggi per il mio ID Apple. Quindi stava chiedendo la password specifica per l'app. L'ho generato su appleid.apple.com e l'ho usato come password invece della password del mio account e ha funzionato.

    
risposta data 11.03.2015 - 07:27
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-3

Quello che ho fatto quando il mio FaceTime si stava comportando ho aggiornato il mio software. In tal modo sarebbe di aiuto.

    
risposta data 02.11.2015 - 02:54
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